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F . A. Q

Q - What are your days of operation?

  • Mon-Tues 8:00 am - 5:00 pm, Wed 8:00 am - 2:00 pm, Thurs - Sat 8:00 - 7:00 pm

Q - How do I request an estimate?

  • You can fill out the request a quote form online or call/text us at 904-210-2591 with your request. We will need your full name, address, phone number and email address.

Q - What areas do you service?

  • We mainly service Westside, NS, Oceanway, and Arlington areas.

Q - Can I get a quote over the phone?

  • Yes. In most cases, you can receive an estimate within minutes. We use a Google software to measure your lawn's square footage to determine your price.

​Q - What’s included in your mowing services?

  • Our mowing services includes lawn mowing, edging of the driveway and sidewalk surrounding your home, string trimming around all areas where the mower cannot reach and blowing all clippings off hard surfaces. (Shrub trimming, flower planting, flower bed treatments and clean-ups are an additional costs.)

​Q - Do I have to be home to pay for my services?

  • No. All customers must have a credit or debit card on file, which is charged after your services are completed. Our goal is to make the payment process as stress free as possible.

Q- When is my payment due?

  • Payment is due on the same day as service. If your payment does not process on the same day, a late fee of $5.00 will be added. On the 5th day of non-payment, a $10.00 late fee will be added, and on the 8th day of non payment, a $15.00 late fee will be added, along with service cancellation until payment is made in full.

​Q- How do I pay for work other than lawn care, such as landscaping, pine straw or mulch installation?

  • All major work (landscaping, mulch, etc.) requires a 50% deposit and the remaining 50% is due on the day work is completed.

​Q- If it’s raining on my scheduled date, when should I expect service?

  • We monitor the extended weather in your area. In the event your scheduled date falls on a rain day, we will service your property 1 to 2 days before it rains or 1 to 2 days after the weather has cleared.

​Q- Can we request service on a specific day of the week or a specific time of the day?

  • We will try to accommodate your specific day request, but cannot guarantee it. We service specific locations on certain days of the week, therefore, we cannot take specific time requests.

​Q- Do I need to be home for services?

  • No. As long as the back yard is accessible.

Q- Can you still service my back yard if my dog is in the back yard and he does not bite or he is chained up.?

  • Due to the safety of all personnel and your pet(s), we cannot service the back yard if your pets are not secured in the house.

​Q- Can I call and skip a scheduled service?

  • If you skip a service, we cannot guarantee your current price or service day. Our lawn technicians work on a schedule in order to provide reliable and timely services.

​Q- Am I responsible for removing any items in my yard prior to service?

  • Yes. It's best to remove all items in your yard for safety and protection. For example: kids toys, water hoes, cookout broilers, above ground yard sprinklers, dog chains, and all small unseen items. Priority Cutz will not be held liable for damages to items left in your yard. If we have to pick these items up before servicing property we can charge $10 up to $25 service charge.

​Q- Do I need to identify my watering system or sprinkler heads in my yard?

  • Yes. In order to avoid damages to your watering system, customers are responsible for informing Priority Cutz of the locations of sprinkler heads and or watering system just below the surface. In addition, customers will be liable for unforeseen damages to these items unless Priority Cutz was informed after identifying all watering and sprinkler heads in the yard.

​Q- Are flowerbeds cleaning part of the regular maintenance service?

  • No. Flowerbed cleaning is an additional cost. In addition, flowerbeds that have rocks cannot be weed eaten. It must be pulled by hand, which would prevent damages from throwing rocks with the weed eater.

Q- What if I cancel my service the same day of my schedule service date?

  • Cancellation made on the same day as scheduled services will receive a late cancellation fee of $25.00. Service must be canceled the day before services in order to prevent this charge.

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